coronavirus

Covid-19

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still-moving

COVID-19 is having a significant impact on the lives of all Australians.

While we are all adapting to this constantly evolving situation, Allen Moving & Storage want to ensure its customers, that being an essential service, we are still open for all your moving and storage needs.

We are committed to doing everything we can to continue to provide a high standard of service, while ensuring the health and wellbeing of all our customers and staff.

OUR APPROACH

We are keeping up to date with the latest information and advice from the Australian government and state agencies to ensure that any action taken is appropriate.

In addition to ‘Covid-19 Infection Training’ being undertaken by the team, Allen Moving & Storage have implemented changes to our everyday operations to increase safety measures for our customers, trade partners and our team. Some of these include:

All drivers have been issued with antibacterial hand sanitiser

All drivers have been issued with hygiene gloves to be used on all jobs

At uplift and delivery, our team ensure that social distancing policies are adhered to with respect to persons at the residence

Minimising any unnecessary contact with items within the residence

Where practical, our Administration team are working from home

Keeping staff and customers informed on the current situation and any changed work arrangements via regular briefings

Unnecessary travel has been minimised

MORE INFORMATION

For more comprehensive information about the strategies we have put in place, please read our Covid-19 Policy below.

We are happy to answer any questions or chat about any concerns you might have about your move or storage, please just contact us.

For the latest advice, information and resources about Coronavirus, go to www.health.gov.au

COVID-19-POLICY-icon
what is covid-19

Coronavirus is a novel virus which can cause illnesses from the common cold to more severe diseases such pneumonia and Severe Acute Respiratory Syndrome (SARS-CoV) and Middle East respiratory syndrome (MERS). Symptoms may include a fever, cough, sore throat, tiredness, and shortness of breath. This new Coronavirus originated in Hubei Province, China.

how it spreads

Coronavirus is most likely to spread from person-to-person through:

direct close contact with a person while they are infectious

close contact with a person with a confirmed infection who coughs or sneezes, or

touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

 

COVID 19 can be spread by people who are infected and even show no symptoms.

Our responsibilities

Allen Moving & Storage is responsible for:

complying with the Biosecurity Act 2015 (Cth) and all state legislation regulating biosecurity and public health emergencies;

developing and implementing strategies that assist in eliminating or controlling Coronavirus including workplace assessments, identification and remedial actions such as:

issuing drivers with hand sanitiser;

minimising unnecessary business travel;

actioning ‘social distancing’ by conducting meetings and other business group gatherings such as tool box meetings with small numbers and in the manner most likely to reduce the risk of transmission of Coronavirus, such as electronically;

ensuring that customers and those in control of sites to which our staff must attend are adhering to appropriate strategies and protocols;

preventing non-essential visitor/s from accessing the workplace;

keeping up to date with the latest COVID-19 information and advice from the Australian government and state agencies to ensure that any action taken is appropriate;

keeping staff and customers informed on the current situation and any changed work arrangements via regular briefings at work and phone and email contacts for further information;

permitting administrative staff to work from home where practical as a method of social distancing;

providing soap, alcohol-based hand sanitiser, paper tissues, closed bins for hygienic disposal of used products and other products in prominent locations to promote good hygiene; and

providing support to staff who are affected by Coronavirus, such as those who are required to self-isolate for 14 days.

PREVENTING SPREAD

Allen Moving & Storage is responsible for:

complying with the Biosecurity Act 2015 (Cth) and all state legislation regulating biosecurity and public health emergencies;

practising good hand and sneeze/cough hygiene including:

washing hands frequently with soap and water, before and after eating, and after going to the toilet or touching/coming into contact with objects in public places;

covering coughs/sneezes and safely disposing of tissues; and

using alcohol-based hand sanitiser;

if unwell, avoiding contact with others and complying with any government direction or direction of a health practitioner to self-isolate;

using personal protective equipment provided when applicable;

at uplift and delivery, ensuring that social distancing policies are adhered to with respect to persons at the residence;

minimising any unnecessary contact with items within the residence.

OUR CUSTOMERS

Before undertaking a removal, customers must be given the COVID-19 declaration form (Declaration form). This form must be completed and returned to Allen Moving & Storage in order to ensure the safety of all staff that will come into contact with the customer and their goods.

Drivers and offsiders will be required to complete an employee declaration and return the document to the office of Allen Moving & Storage the day before being required to undertake removal duties.

If a customer has indicated on the Declaration Form that they have recently returned from overseas, have tested positive for COVID-19, are in self-isolation and/or have come into contact with someone who has tested positive to COVID-19, you should refer the matter to the office of Allen Moving & Storage for instructions on whether to proceed with the removal.

OUR STAFF

Allen Moving & Storage is committed to supporting any staff that may come into contact with Coronavirus or are showing symptoms. We ask our employees to:

Not come into the office/depot;

Advise their manager immediately;

Consult with their medical practitioner; and

If directed to do so by a government or a medical practitioner, self-isolate for up to 14-days.

Allen Moving & Storage understands that the current pandemic may be of concern to our staff; we encourage all of our staff to discuss any concerns with their manager or supervisor.

To help limit the spread of Coronavirus, employees of Allen Moving & Storage must contact their relevant manager before coming to work in the following circumstances:

If they have returned from overseas travel within the last 14 days;

If they have been in close contact with a confirmed case of Coronavirus; or

If they have flu like symptoms.

Those staff who are required to isolate need to stay at home and must adhere to the health department’s guidelines.  This information can be found on the www.health.gov.au/news/health-alerts site.

INTERSTATE MOVEMENTS

Transport and logistics are currently considered an essential service and is exempt from cross border quarantine requirements however, movements are subject to certain requirements/protocols in each state.

No staff or vehicles are permitted to cross state borders without the applicable documentation being completed prior to departure. Any documentation that is required must be provided prior to departure from depot.  This may include various permits and passes based on state requirements.

Management are to maintain information channels to ensure ongoing compliance with those requirements.

Some of these current information sources are:

The Australian Furniture Removers Association

The Australian Trucking Association    www.truck.net.au

BREACHING THIS POLICY

Allen Moving & Storage has provided this policy for the well-being of its employees and the public in general and will not tolerate any deliberate breaches of this policy.  Fines can be imposed by authorities on individuals as well as Allen Moving & Storage and disciplinary action will be taken by Allen Moving & Storage for breaches which may include termination of employment.

MORE INFORMATION

For the latest advice, information and resources, go to www.health.gov.au

Call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week.

If you require translating or interpreting services, call 131 450.

The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts

If you have concerns about your health, speak to your doctor and/or Manager.

contact

We’d love to have a chat about your needs, and are happy to organise a home-visit.

Get an online quote

250D Ingles Street, Port Melbourne, Victoria 3207 Australia

P: (03) 9646 2627 F: (03) 9646 5158

 

info@allenmoving.com.au

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We service Metropolitan Melbourne with our core business centred around the inner suburbs.

 

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Michael and I would like to thank you for the magnificent job that you and your team did in moving us into our new home. Your expertise and care made our move stress-free (even with a 10 week old baby!). Thanks again, and we look forward to using you again in the future.

  • Mrs. Papworth, Albert Park – Local Removal

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Customer Reviews

Allen Moving

Customer Reviews

Mrs. O’Farrell, Sydney November, 2020

Website
Excellent service & care taken with all aspects of moving my apartment from Melbourne to Sydney. I will continue to recommend you. Patience with many changes of date really appreciated as was the follow-up.

Bronwyn Arnold October, 2020

Google
Allen Moving and Storage made our move an absolute breeze! From professional, friendly office support to THE MOST OUTSTANDING TEAM- it all went off without a hitch! The Allen Boys were brilliant, fast, fastidiously careful and nothing was too much trouble for them-even assembling flat packed tables. Will never be able to thank Ben, Vee, Swanny, Tim, Jason, Dan and whole team for going well above and beyond. Sorry about the stairs guys!!

Leroy Melbourne November, 2020

Google
Stress free and an easy experience with Allen Moving. They arrived on time and carefully wrapped, packed and moved all my furniture. Thank you!

Maurizio Esposito October, 2020

Google
No-one's ever at their best on moving day and certainly I wasn't at mine. When the guys from Allen's arrived, the place was a disaster. I was only half packed and I was in tears. "It's OK," they said. "We'll get there." And we did. Cheerfully. When the last item, the refrigerator, was ready to be loaded, they opened it to find it completely full. "No worries," they said and carefully unpacked the contents themselves. When the loading dock I'd promised, somehow turned out to be an inaccessible carpark, there was not a grumble even though it meant a lot longer and harder unpack. I'll be ever grateful to Ben and his team. They stuck through me through one of my worst days. Thank you. Book them for your next move - they'll make your worst day seem not so bad at all. Caro Llewellyn

Rachel Fortunaso November, 2020

Google
The team at Allen are fantastic! Professional, courteous, and meticulous in their handling of our furniture. I can highly recommend their speedy service to anyone looking for a storage or removal service and wouldn't hesitate to use them again.

Antoinette brandi June, 2020

Google
The Allen’s moving team were absolutely fantastic. Everyone from the front office staff to the removalists were extremely helpful and professional. I needed furniture removed from a three storey house that had some real challenges and then needed to avail myself of Allen’s storage facilities while my apartment was being renovated.

Yesterday Allen’s arrived on time and delivered all my furniture in a timely and professional manner. This time they had to tackle the challenges of lifting two heavy King Living sofas into a lift. Again managed with great care and professionalism. They are the best removalists I have ever engaged and highly recommend them.

Marguerite Klaic October, 2020

Google
I highly recommend Allen Moving and Storage. We have used this business for three moves, and twice for storage over the last eleven years. On each occasion our job has been completed efficiently and Ben, and his team, have taken great care with our possessions. Very professional, friendly outfit.

Penny Iredale I October, 2020

Google
I have now used Allen Moving and Storage to move home twice and could not give them a better review. The first time we moved we had the Allen team wrap and pack our belongings and everything arrived in perfect condition at the other end.
Recently we moved interstate and had already left the house (State) when Ben came to quote. He is incredible - honest, reliable, accurate and I was so happy to leave our things in his capable hands. Everything was completed on time and 100% . Absolutely worth using this company over others for piece of mind and great service.

Jason Christensen 2019

Google
The best quality moving and storage company I have ever used.
The staff at Allen Moving and Storage are obviously well trained industry professionals. Well presented, punctual and they looked after my possessions like they where there own.

Awesome job guys!

De-Arne Campbell 2019

Google
Ben and Marcus were amazing. On time, super helpful and nothing too difficult. The left the place neat and tidy, and even helped me move something I’d been wanting to shift and couldn’t work out how to do it! I’d recommend these guys every time. This is the third time I’ve used Allen’s and I wouldn’t hesitate to use them again and I would definitely recommend them to anyone!!!